CONTACT US

  EMAIL
CustomerService@api-pt.com – Submit orders and changes to existing orders, website assistance, account changes, shipment questions, and more.

TechSupport@api-pt.com – Off-schedule testing, reporting questions, instrument and sample troubleshooting, and more.

AccountsReceivable@api-pt.com – Statement questions, invoice requests (existing orders only), payment submissions, and more.

DataDirect@api-pt.com – DataDirect set-up, questions, and assistance.

GlobalCustomerService@api-pt.com – For international customers: submit orders and changes, request website support, update accounts, and ask shipment-related questions across regions and countries.

  PHONE
800-333-0958
Monday thru Friday (excluding major holidays)
9:00am-12:00pm and 1:00pm-4:00pm Eastern Time

  FAX
855-900-6119

  ADDRESS
  American Proficiency Institute
1159 Business Park Drive
Traverse City, MI 49686

  REMITTANCE ADDRESS (CLINICAL ACCOUNTS ONLY)
  American Proficiency Institute
PO Box 7592
Carol Stream, IL 60197-7592